Picjewel

Each product comes at various sizes (can be found in each Product Page).Please check out ourSize Guideto determine the size you need.

At MYKA, our jewelry is made of high-quality materials and stones.

Standard Warranty

As of January 22nd, 2023, all materials (gold, diamond pieces, silver, gold plated, and rose gold plated items) include a 2 years warranty. Please note the warranty does not cover lost or stolen cases.

If you open a warranty claim, please submit all required information within 2 weeks. If we do not receive the necessary details within this timeframe, we won’t be able to process your claim. Additionally, if you reach out again after the warranty period has expired, we will not be able to honor the warranty.

5-year Jewelry Protection Plan

Our 5-Year Jewelry Protection Plan allows you to protect the jewelry you love & enjoy free returns, repairs or replacements , exclusive discounts and a seamless customer service that will allow you to wear our jewelry with confidence & peace of mind.

We can add most characters to our Jewelry as long as they appear on the English keyboard.
All you need to do is place your order with the special character included.
Regarding emojis—although we know they’re popular—unfortunately, we cannot engrave them.

Cancellation & Changes

Production of your personalized item will begin immediately after we have processed your order.

What is the cancellation time frame? Since each item is uniquely made for our customers and we start production straight away, please let us know up to 2 hours after placing your order that you want to cancel it. Please be advised that after 2 hours, we are able to offer either exchange or store credit. To cancel your order, please contact our customer care team here.
How can I make a change in my order? We all change our minds, if you wish to change something in your order before it has shipped, please contact us and we will gladly make the desired change. There is no need to cancel your order and place a new one.
Refund

How do I get a refund? If you are eligible for a refund, it will be issued to the account you used to make your purchase. Once your refund is processed, it may take up to 7 business days to appear on your account. Refund can only be processed within 30 days of delivery.

Returns & Exchanges

If you are not 100 % satisfied with your product, we will be happy to exchange it for something else within 100 days of purchase.

How do I exchange my item? You must return your original item before we are able to send your new item to production.
Please let us know before doing so and send a clear picture of the item.
If the new item you have chosen has a different monetary value than your original item, you will be sent either a money request or refund in the form of store credit, whichever is appropriate.
Damaged Item

If you think that the item you received is damaged or incomplete, please contact us immediately.

Please visit our ‘Contact Us’ page, select ‘Inquire about received order’ and proceed the relevant category from the dropdown menu (My item is damaged, There is a mistake in my order/Something is missing, etc.).
Attach a clear image of the damaged item and describe the matter.
Once a customer care representative has received a clear picture and approved your claim, you will be offered a free reorder, if the item is within warranty.
How do I get a refund for a damaged item? You can return your item for a full refund within 30 days of delivery.